Full Fibre broadband delivers a fibre connection direct into your home, for ultra-reliable, ultrafast speeds up to 900Mbps. This is the UK’s most reliable broadband technology. It’s up to 25x faster than our standard fibre broadband, which uses fibre cables to your street cabinet, then copper cables to your home.
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With broadband, you can get online with a wired connection (by plugging in to your router with an Ethernet cable), and a wireless connection (your wi-fi). Wi-fi is the technology that allows you to get online wirelessly, with wi-fi enabled devices like smartphones, tablets and laptops.
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Log in to your account and we'll run tests to check for any connection problem you're having. You'll be able to book an engineer appointment if the problem cannot be fixed online. Use the troubleshooter
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Broadband is the primary internet connection method used today, providing widespread access to services (with access to fibre broadband available to nearly everyone in the UK). Whether through copper wires or fibre optic cables, broadband connects your home to the internet.
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Set up your BT internet in 8 simple steps. Watch our short video guides or follow our step by step instructions. Learn more with BT help today.
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Find fixes for a range of broadband problems, including raising a fault to run a test on your connection. We'll send an engineer if our tests find you need one.
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Help to check you've got your broadband set up correctly from the socket to your BT Hub
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See how to fix common issues with broadband, wireless connections, speed, email, forgotten usernames and passwords and more
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Use our My BT app or broadband troubleshooter to test the speed of your BT Broadband line. You can also test your speed using our My BT app. Download the My BT app > We measure your download and upload speeds. These are the rates at which data is transferred between the network and your BT Hub.
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With BT Service Status you can check your BT Broadband, Landline or TV is working. Check if there are any temporary issues that are affecting service near you.
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